Privacy Policy

Introduction

CCS Shuttles (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data when you use our website (www.ccshuttles.com.au) and shuttle services.

This Privacy Policy applies to all information collected through our website, booking systems, customer communications, and shuttle services. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect the following personal information:

Full name
Contact information (telephone number, email address)
Pickup and destination locations
Payment information
Special requirements or accommodations
Booking history

Website Usage Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Device type
Pages visited and time spent on those pages
Referring website addresses
Other usage statistics

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our shuttle services
To process bookings and payments
To communicate with you regarding your bookings or inquiries
To improve our website and services
To comply with legal and regulatory requirements
To analyze usage patterns and enhance user experience
To protect our legal rights and prevent misuse of our services

Legal Basis for Processing

We process your personal information based on:

The necessity to perform our contract with you when providing shuttle services
Our legitimate business interests
Your consent, where applicable
Compliance with our legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to ensure the ongoing integrity of our systems.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

Disclosure of Your Information

We may share your personal information with:

Our employees and contractors who need access to provide our services
Payment processors and other service providers who assist in operating our business
Legal authorities when required by law
Professional advisors such as lawyers, accountants, and insurers
Third parties in connection with a business transaction, such as a merger or acquisition

All third parties with whom we share your information are required to protect your personal information in accordance with this Privacy Policy.

Your Privacy Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information, subject to certain exceptions
Object to our processing of your personal information
File a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.