FAQs

Planning your travel should be as easy and stress-free as possible. That’s why we’ve compiled this helpful FAQ page to guide you through the most important parts of your trip with CCS - Central Coast Shuttles—including where to meet your driver, when to expect contact from us, and what to do on the day of your transfer.

You’ll receive these instructions via email or text before your trip, but we recommend bookmarking this page or saving a copy for easy reference while travelling. Clear communication and preparation help us ensure everything runs smoothly—so you can sit back, relax, and enjoy the ride.

Pick Up

How will I find you at the airport?

The most important thing we need you to do is “Turn your mobile phone on when you arrive in Sydney”. Then follow the instructions below

General

Are you an authorised shuttle service provider?

Yes, we are. Our BSP number is BSP 418111.

Do you charge a surcharge on credit cards?

No, we don’t.

What credit cards do you accept?

We accept Visa, MasterCard, and American Express.

Do you charge a surcharge for public holidays?

No, we don’t.

Baggage and Restrictions

Is there any baggage restriction?

You can take as many bags as you like, provided you inform us beforehand.
However, we are unable to carry surfboards, skis, snowboards, bike bags, or similar
items.

Flight and Transportation Issues

What happens if our flight is delayed?

We actively monitor flights. If your flight is delayed, we will wait a certain amount of time. If necessary, we will move you to the next available shuttle. If no shuttle is available, we will refund your booking as the delay is not your fault.

What happens if there is an accident on the freeway?

We monitor our GPS system to ensure the quickest and safest route. In extreme cases, if road closures prevent us from reaching the airport, we will transport you to the nearest train station to ensure timely access to your flight.

Payment Information

When must the booking be paid for?

Payment must be made at the time of booking, as there is no confirmed booking until full payment is received.

Airport Transfers

Departure from the Central Coast (To Sydney Airport)

You will receive a text message by 4 PM the day before your flight with your exact pickup time.
If you do not receive a message by 4 PM, please call us before 5 PM to confirm your booking.
Please note: We do not confirm arrival flights into Sydney—only departures from the Central Coast.

Arrival at Sydney Airport (From an international or domestic flight)

Please turn your mobile phone on immediately after landing—we will contact you to confirm your pick-up location.

International Terminal

Exit via Arrivals A, cross at the pedestrian lights, and follow signs to the Rideshare Pickup Zone.
Look for the large blue RIDE SHARE sign.
Be ready and waiting, as we are only permitted to stop briefly in this area.

Qantas Domestic Terminal

Follow the green signage and lighting from Arrivals to the Priority Car Park Pickup Zone.
Please be ready when our driver arrives to avoid delays.

Virgin / Jetstar / Rex Domestic Terminal

Follow the green signage from Arrivals to the Priority Car Park Pickup Zone.
Again, ensure your phone is on so we can coordinate your pickup smoothly.

Cruise Transfers

Circular Quay & White Bay Departures (From Sydney to Central Coast)

You’ll receive a text message by 4 PM the day before departure with your pickup time.
If you haven’t heard from us by 4 PM, please call us before 5 PM.
Important: We do not confirm arrivals into Sydney.
On the day of disembarkment, you must request early disembarkment from the ship’s purser to ensure you're ready to leave by 8:30 AM.

Cruise Terminal Pickup (Post-cruise, returning to the Central Coast)

Please turn your phone on as soon as you pass through Sydney Heads so we can reach you.

Circular Quay

After clearing customs and immigration, head to the pickup zone and text us to confirm you are ready.
Wait under the giant fig tree for your driver.
We can only bring the shuttle in once you're there and ready.

White Bay

Once you have cleared customs, proceed to the Shuttle and Bus Zone, located parallel to the ship.
Send us a text to confirm your location.
The bus will enter the pickup zone only once you are present and ready.

Important Notes

Double-check your return travel details are accurate. If anything changes, inform us immediately—failure to do so may result in missed pickups with no refund.
Always keep your phone charged and switched on during travel days so we can stay in contact.
If you’re ever unsure where to go, call or text us and we’ll guide you.

Contact

Like what you see? Get in touch to learn more.